RETURNS
Returns policy
Just like for any player we welcome to THE GAME OF TWO HALVES® squad, we hope that when you receive your kit you're delighted with it and wear or use it with pride. However, we know that for a number of reasons there are times when unfortunately this may not be the case, and for this we're sorry to hear.
Before placing any order, it's important for you to know that generally speaking, due to the print-on-demand nature of how our products are produced (made as single items especially for you as soon as you make an order), it's not possible for us to return the items you order in all circumstances. See below a summary of our returns policy. And if after this you're not comfortable to make an order (for example if you're unsure of what colour of word variant that you want, or aren't sure about the size that you need to order) then that's totally OK. We want you to feel comfortable with your decision before you place an order - maybe even sleep on it and decide tomorrow, whatever you prefer to do.
Damaged item/s can be returned/refunded
If your order item/s arrive damaged, please accept our apologies - clearly this is an error on our part. We want to try and resolve this for you as soon as possible, so please share a detailed description of the problem (it must be within 30 days of the date of purchase, but the sooner the better) and add quality photos where we can clearly see the issue. We will then make an assessment and if we're satisfied that the damage is our responsibility then we’ll be happy to assist and reship the product for you (free of charge).
Wrong size orders cannot be returned/refunded
We’re sorry to hear that you wish to return your order due to the size. Due to the print-on-demand nature of our products (where they are produced individually for you as soon as you place an order), unfortunately our return policy doesn’t cover products ordered in the wrong size. Because of that, we won’t be able to issue you a refund for the order.
So if you are thinking of placing an order, please be sure that the size you're ordering will fit you or whoever the item is intended for. There's a handy size chart on the product pages that will help guide you. Thank you for your understanding.
Wrong addresses orders cannot be refunded but can be reshipped to you for an additional cost
We’re sorry to hear that the address was incorrect. As a result, we expect that your package will be returned to us - and if you're happy to pay for it to be re-shipped to your correct shipping address then we can arrange this when we receive it back. Please let us know how you would like to proceed (and if you would like your package resent to you then let us know your correct shipping address).
Products cannot be returned/refunded if you simply change your mind
Unfortunately, due to the print-on-demand nature of our products (where they are produced individually for you as soon as you place an order, we cannot refund you if you simply change your mind. This is because the expense to produce your item will already have been incurred.
Non-delivery of your kit can be refunded
If you track your order and it simply doesn't arrive, please contact the delivery company in the first instance. If you cannot resolve from there, let us know on hello@thegameoftwohalves and we'll try our best to resolve. And if all else fails after these efforts, we'll issue you with a full refund.
Need more help?
If you have any other question, feel free to email us at hello@thegameoftwohalves.co.uk - we're here to help as best we can.